If you've uninstalled the Voloco app in the past and have now reinstalled it, you're likely to find that the projects you previously created are no longer in your library. This is undoubtedly a shocking and upsetting situation, so here's some info on why this happened and what can be done in the future to avoid this.
Why did this happen?
The projects you create in Voloco are saved to the app's data stored directly on your device. When you uninstall the app or get a new device, the projects are not saved because they are deleted along with the app. The projects created in Voloco are not backed up or stored in a cloud storage location. This is because the file for a project is much larger and more complex than a traditional audio file.
Can I get my projects back?
Unfortunately, there is no way to recover a project in Voloco once it's been deleted. Projects cannot be restored through a device backup, and our team cannot access the files stored on your device.
How can I keep this from happening again?
The easiest way to ensure you can always listen to the songs you've made in the app is to publish them to your Voloco profile. Please note that this does not save the track to your device, but it does share the track to your Voloco profile, which means you can access it through your Voloco profile in the future. If you would like more information on publishing to your Voloco profile, see 'How do I publish my tracks in the app?'
Another way to ensure you always have access to your songs is to download them as an audio file to your device and then save the file to Google Drive, iCloud, or Dropbox. This is particularly helpful if you want to access your song across multiple devices. For more information on downloading your songs from Voloco, see 'How do I download my tracks?'
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